Responsible Gaming at okdaj

Our Commitment to Safe Play

At okdaj, responsible gaming is not a checkbox — it is a core part of how the platform was built and how it operates day-to-day. We want every player in Bangladesh to enjoy cricket betting, slots, live casino, and all other okdaj products in a way that remains fun, affordable, and firmly under their control. We recognise that for a small number of players, gambling can become a problem, and we are committed to providing the tools, information, and support needed to address that risk early.

okdaj's responsible gaming programme covers four areas: prevention (keeping gambling fun before issues arise), protection (tools that help players manage their own behaviour), intervention (identifying and responding to signs of problem gambling), and support (connecting players with professional help when they need it). Every element of this programme is available free of charge to all registered okdaj players.

18+ Age Restriction Policy

When you register an okdaj account, you are required to confirm that you are 18 years of age or older. okdaj takes this declaration seriously and conducts Know Your Customer (KYC) identity and age verification on all accounts before processing withdrawals and periodically during the account lifetime. Accepted verification documents include a valid National ID card, passport, or birth certificate confirming date of birth. Accounts that fail to pass age verification will have their withdrawal functionality suspended until verification is successfully completed.

Protecting Young People in Your Household

If you share a computer, tablet, or mobile device with family members — including children or teenagers — okdaj strongly recommends taking the following precautions to prevent underage access to the okdaj platform and to gambling content in general:

• Never save your okdaj login credentials in shared browsers or on shared devices.
• Always log out of your okdaj account completely when you have finished your session on a shared device.
• Use a strong, unique password for your okdaj account and do not share it with anyone, including family members.
• Consider installing parental control or web-filtering software on shared devices to block access to gambling websites. Many such tools are available free of charge for Android and Windows devices.
• Talk to your children about the risks of gambling and explain that gambling websites are for adults only.

Player Protection Tools

okdaj provides a comprehensive set of player-controlled tools designed to help you manage your gambling activity. All tools are accessible from your account settings at any time, free of charge, and take effect immediately or within the timeframe specified below. You do not need to explain your reason for using any of these tools — your request will be processed without question.

How to Activate a Protection Tool

1. Log in to your okdaj account using the okdaj Login page.
2. Navigate to your Account Settings by clicking your username in the top-right corner of the screen.
3. Select the "Responsible Gaming" tab from the settings menu.
4. Choose the tool you wish to activate — Deposit Limit, Loss Limit, Session Limit, Wager Limit, Cool-Off, or Marketing Opt-Out.
5. Enter your preferred values and confirm. The tool takes effect immediately (or after the cooling-off period for limit increases).
6. You will receive a confirmation to your registered email address or mobile number. Keep this as a record of your setting.

Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. Many people who develop a gambling problem are unaware of the warning signs until the issue has already begun to affect their finances, relationships, and mental health. okdaj encourages all players to review the signs below honestly and regularly — not as a judgment, but as a health check.

The following behaviours and feelings are commonly associated with problem gambling. If several of these apply to you, or have applied to you in recent weeks, okdaj strongly encourages you to use one or more of the player protection tools available in your account settings, or to contact support for confidential guidance.

• Spending more money on gambling than you originally planned, or more than you can comfortably afford to lose.
• Borrowing money, selling possessions, or using funds intended for essential expenses (rent, food, bills) in order to gamble.
• Feeling the need to gamble with increasing amounts of money in order to experience the same level of excitement or satisfaction.
• Chasing losses — continuing to gamble in an attempt to win back money you have already lost, often resulting in larger losses.
• Feeling irritable, restless, or anxious when you are unable to gamble, or when you attempt to cut back.
• Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
• Neglecting work, study, household responsibilities, or relationships because of time spent gambling.
• Using gambling as a way to escape from stress, anxiety, depression, boredom, or personal problems.
• Making repeated unsuccessful efforts to control, cut back, or stop gambling entirely.
• Feeling guilt, shame, or regret after gambling sessions, yet returning to gamble again shortly afterwards.

Self-Assessment Questionnaire

The following questions are adapted from widely used problem gambling screening frameworks. Answer each question honestly, considering your gambling behaviour over the past 12 months. There are no right or wrong answers — this is purely for your own awareness. If you answer "Yes" to three or more questions, we strongly encourage you to take action using the tools in this page or to reach out to support.

Self-Exclusion and Account Closure

Self-exclusion is the most powerful responsible gaming tool available on the okdaj platform. When you self-exclude, your account is immediately restricted so that you cannot log in, deposit funds, or place bets for the duration of the exclusion period you have chosen. okdaj will also suppress all marketing communications to your registered contact details for the duration of your self-exclusion. Self-exclusion is free, immediate, and available to any okdaj player at any time.

Available Self-Exclusion Periods

• 1 Month — A short-term break suitable for players who feel they need a reset after an unusually heavy period of play.
• 3 Months — A medium-term exclusion giving players time to reassess their relationship with gambling and build alternative habits.
• 6 Months — A longer exclusion recommended for players who are experiencing clear signs of a gambling problem and want a sustained break.
• 12 Months — A full-year exclusion for players who need an extended period away from gambling to address the issue seriously.
• Permanent (Indefinite) — A permanent exclusion that has no end date. This option is recommended for players who feel they cannot safely return to gambling at any point in the future. Permanent exclusions cannot be reversed.

How to Request Self-Exclusion

1. Email [email protected] with the subject line "Self-Exclusion Request" and state your preferred exclusion period clearly in the message body.
2. Include your registered okdaj username and the email address associated with your account to allow the team to locate your account quickly.
3. The okdaj responsible gaming team will process your self-exclusion request within 24 hours of receipt. For urgent requests, indicate "URGENT" in your email subject line and the team will aim to process within 4 hours.
4. You will receive a confirmation email once your self-exclusion has been applied. Keep this email as evidence that your request has been processed.
5. If you do not receive a confirmation within 24 hours, follow up immediately at [email protected] to ensure your request was received.

Permanent Account Closure

If you wish to permanently close your okdaj account for any reason, including a decision to stop gambling entirely, you may request account closure by contacting [email protected] with the subject line "Permanent Account Closure". Any remaining balance in your account at the time of closure will be returned to your registered withdrawal method after identity verification, provided no outstanding bonus wagering requirements or pending investigations are attached to the account. Permanently closed accounts cannot be reopened.

Support and Professional Resources

If you feel that gambling has become a problem for you or for someone you care about, reaching out for help is the most important step you can take. okdaj encourages all players who are struggling to seek support — both from the okdaj responsible gaming team and from qualified professional services. You do not need to be in crisis to ask for help; early intervention produces the best outcomes.

In addition to the support available directly through okdaj, a number of professional and community organisations provide free, confidential assistance to individuals affected by problem gambling. okdaj recommends the following categories of support, which players in Bangladesh can access independently:

• Mental health professionals and counsellors — A licensed therapist or counsellor who specialises in behavioural addiction can provide structured, evidence-based support. Your doctor in Dhaka, Chittagong, Sylhet, or any major city in Bangladesh can provide a referral.
• Gamblers Anonymous-style peer support groups — Peer support groups provide a confidential space to share experiences with others who understand problem gambling from personal experience. These groups operate on principles of mutual support and anonymity.
• National mental health helplines in Bangladesh — Kaan Pete Roi (কান পেতে রই) is a widely known emotional support telephone service in Bangladesh, available to anyone experiencing distress. Similar mental health support lines operate across major Bangladeshi cities. Contact your local health authority for the most current contact information.
• Family and relationship counselling — Problem gambling frequently affects not just the player but their entire household. Family counsellors who understand addiction can help rebuild communication and financial stability within affected families.

Safer Gambling Tips

The tips below are practical habits that help keep gambling enjoyable and contained. They are suitable for all players — not just those who are concerned about their gambling — and represent the mindset that okdaj encourages every player to bring to every session.

• Set a budget before you play — Decide the exact amount you are comfortable losing before you open a game or place a bet. Treat this as the cost of entertainment, not as an investment. Never exceed your pre-set budget during a session.
• Treat winnings as a bonus, not income — Gambling winnings are unpredictable and should never be factored into household budgets or treated as a reliable source of money. If you win, consider withdrawing the winnings rather than reinvesting them immediately.
• Take regular breaks — Extended, uninterrupted sessions are more likely to lead to poor decision-making. Use okdaj's session time limit tool to enforce regular breaks, and use those breaks to eat, drink water, and step away from the screen.
• Never gamble when upset, stressed, or impaired — Decisions made during emotional distress or after consuming alcohol are rarely sound. If you are having a bad day, step away from gambling entirely and return when you are in a calmer, clearer state of mind.
• Balance gambling with other activities — Gambling should be one leisure activity among many, not the primary one. Maintaining a varied social life, regular exercise, and other hobbies provides a healthy context that keeps gambling in perspective.
• Understand the games you play — All casino games and sports betting markets carry a built-in house edge. Understanding how games work, what the odds mean, and how random number generators operate helps set realistic expectations and reduces the temptation to chase losses.
• Keep track of time and money spent — It is easy to lose track of how long you have been playing or how much you have deposited across multiple sessions. Review your okdaj transaction history and session logs regularly to maintain an accurate picture of your gambling activity.
• Talk openly with people you trust — If someone in your household is aware of your gambling and comfortable discussing it, that social accountability is one of the most effective safeguards against escalating play. Secrecy and isolation are risk factors; openness is protective.